Client Service Coordinator

Banfield Pet Hospital; City of Rochester (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Full-Time Client Service Coordinator, where your passion for pets and exceptional customer service will shine. In this role, you will be the welcoming face for clients and their pets, ensuring a smooth and efficient experience at the veterinary hospital. You'll educate clients on wellness plans and pet health needs while managing finances and administrative tasks. This is a fantastic opportunity to make a difference in the lives of pets and their owners in a supportive and dynamic environment.

Qualifications

• Strong leadership and customer service skills are essential.
• Ability to manage finances and maintain accurate balances.

Responsibilities

• Provide exceptional service and educate clients about pet health.
• Assist clients with documentation and ensure prompt service.

Skills

Customer Focus

Leadership

Integrity

Trust

Job description

Full-Time Client Service Coordinator at the Henrietta, NY location:

ESSENTIAL RESPONSIBILITIES AND TASKS:

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients by completing required documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
7. Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescription items as per veterinarian’s instructions, selling retail products, and scheduling future appointments.
8. Manage finances by maintaining accurate balances and following proper opening and closing procedures.
9. Conduct administrative functions as necessary.
10. Perform other job duties as assigned.

THE FIVE PRINCIPLES:

1. Quality – The consumer is our boss, quality is our work, and value for money is our goal.
2. Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
3. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
4. Efficiency – We use resources fully, waste nothing, and do only what we can do best.
5. Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES:

Leadership, Customer Focus, Peer Relationships, Integrity & Trust