Client Service Concierge & Scheduling Specialist

H&R Block; Cedartown (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Cedartown, GA seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and schedule appointments. You will guide clients to the right tax professional and ensure their needs are met whether in person, by phone, or virtually.

The role emphasizes friendly service, organization, and the ability to multitask in a busy office. Training is provided by the local franchisee and flexibility may be required across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multi-tasking

Time management

Microsoft Office

Strong organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Cedartown, GA seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and schedule appointments. You will guide clients to the right tax professional and ensure their needs are met whether in person, by phone, or virtually.

The role emphasizes friendly service, organization, and the ability to multitask in a busy office. Training is provided by the local franchisee and flexibility may be required across locations.