Seasonal Client Service Concierge

H&R Block, Inc.; Dalton (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist for the Dalton, GA office. You will greet clients, answer phones, and connect them with a tax professional. The role emphasizes friendly, efficient service and accurate scheduling to support the team.

Franchise offices run independently; employment decisions are made by the local franchisee. Prior customer service experience and core computer skills are preferred, with flexible scheduling available.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office.
• Excellent communication and interpersonal skills.
• Flexible schedule and/or in multiple locations

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Phone etiquette

Multitasking

Microsoft Office

Customer service experience

Time management

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist for the Dalton, GA office. You will greet clients, answer phones, and connect them with a tax professional. The role emphasizes friendly, efficient service and accurate scheduling to support the team.

Franchise offices run independently; employment decisions are made by the local franchisee. Prior customer service experience and core computer skills are preferred, with flexible scheduling available.