Client Service Concierge — In-Person Receptionist (Tax Season)

H&R Block, Inc.; Ansonia (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression at the office.

The role includes greeting clients, scheduling appointments, and supporting daily operations with a team of tax professionals in person. The position requires strong interpersonal skills, the ability to multitask, and availability to work during tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness to ensure a professional experience.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression at the office.

The role includes greeting clients, scheduling appointments, and supporting daily operations with a team of tax professionals in person. The position requires strong interpersonal skills, the ability to multitask, and availability to work during tax season, including evenings and weekends.