Client Service Concierge — In-Person Receptionist

H&R Block, Inc.

Houma (LA)

On-site

USD 21,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage check-in at the front desk. You will schedule appointments, route clients to the right tax professional, and support daily office operations in person during tax season.

This role offers in-person work, opportunities to learn tax-related duties, and a pathway to leadership within a busy office environment.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
Ability to multitask and manage competing priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients and create a welcoming first impression.
Answer calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning documents.
Maintain office organization and cleanliness for a professional client experience.
Collaborate with tax professionals and team members to ensure smooth daily operations.
Handle sensitive client information with confidentiality and care.