Client Service Associate - Seasonal

Jackson Hewitt Inc.; Lakewood (CO); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt Inc. is seeking a seasonal Client Service Associate to be the friendly face in our tax offices. You will engage with clients, confirm appointments, and follow up with customers while distributing marketing materials and keeping clients engaged during wait times.

Ideal candidates will have strong communication and interpersonal skills, plus experience in fast-paced retail environments and a willingness to learn and grow in a customer-focused role.

Qualifications

• Strong interpersonal and communication skills required.
• Experience in a fast-paced retail environment preferred.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Tools

Basic computer skills

Job description

Title: Client Service Associate - Seasonal

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our tax offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role