Client Service Associate — Growth & Flexible Schedule

Jackson Hewitt - 1766; Berea (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Bonus package

Flexible schedule

401(k) matching

Identity theft protection

Discount program

Earned wage access

Rewards marketplace

Advancement opportunities

Free tax preparation training

Job summary

Jackson Hewitt - 1766 in Berea, KY is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional client experiences and supporting the office team.

You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Prior customer service or sales experience is helpful; training and growth opportunities are available.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide exceptional service.
• Confirm appointments and follow up with clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.
• Be the friendly face for all visitors.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service

Willingness to learn

Job description

Jackson Hewitt - 1766 in Berea, KY is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional client experiences and supporting the office team.

You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Prior customer service or sales experience is helpful; training and growth opportunities are available.