Client Experience Specialist — Flexible Schedule

Jackson Hewitt - 1766; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly pay + bonus

Flexible schedule

Identity theft protection

Discount program

Earned wage access

BenefitHub discounts

Advancement opportunities

401(k) matching

Tax training & PTIN

Continuing tax education

EA materials reimbursement

Job summary

Jackson Hewitt - 1766 in Owensboro, KY is hiring a Client Service Associate to greet clients and deliver excellent service. You will actively engage with customers, confirm appointments, and distribute marketing materials in a fast-paced, friendly office environment.

We offer training, advancement opportunities, and a range of benefits including 401(k) matching, identity protection, and flexible scheduling to support work-life balance.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide essential support.
• Confirm appointments with clients.
• Follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer literacy

Troubleshooting

Customer service

Sales experience

Job description

Jackson Hewitt - 1766 in Owensboro, KY is hiring a Client Service Associate to greet clients and deliver excellent service. You will actively engage with customers, confirm appointments, and distribute marketing materials in a fast-paced, friendly office environment.

We offer training, advancement opportunities, and a range of benefits including 401(k) matching, identity protection, and flexible scheduling to support work-life balance.