Client Service Associate – Day Shift (Mon–Fri)

Quest Diagnostics Incorporated; Town of Brookfield (WI); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life and disability insurance

Employee stock purchase plan

Paid time off

Job summary

Quest Diagnostics Incorporated is seeking a Client Service Representative I in Brookfield, WI, working Monday to Friday from 10:00 AM to 4:30 PM. The role focuses on delivering a high-quality customer experience through multiple channels while handling routine inquiries and issues.

The position requires at least 1 year in a similar role and offers a starting pay around $17.20 per hour with potential annual bonus opportunities based on performance.

Qualifications

• 1 year experience in a similar role.
• 2 years of relevant professional experience preferred.

Responsibilities

• Respond to incoming customer inquiries, requests and complaints courteously using multiple channels.
• Research and troubleshoot inquiries and follow up with customers as needed.
• Complete required documentation and maintain accurate records.

Skills

Interpersonal skills

Communication

Multi-tasking

Organizational skills

Problem solving

Listening

Confidentiality

Team player

Customer service

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Five9

Job description

Quest Diagnostics Incorporated is seeking a Client Service Representative I in Brookfield, WI, working Monday to Friday from 10:00 AM to 4:30 PM. The role focuses on delivering a high-quality customer experience through multiple channels while handling routine inquiries and issues.

The position requires at least 1 year in a similar role and offers a starting pay around $17.20 per hour with potential annual bonus opportunities based on performance.