Client Service Associate

Jackson Hewitt; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within</

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt in Sioux Falls, SD is seeking a Client Service Associate who thrives in a welcoming, customer service oriented environment. You will greet clients, confirm appointments, and guide them through their visit with clear communication.

This role emphasizes assisting with marketing materials, following up with past and potential clients, and keeping clients engaged during wait times. Previous retail or customer service experience is a plus; training in tax preparation is provided.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Greet clients and be the friendly face for all visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and keep them engaged during wait times.
• Support clients through their visit with clear and helpful information.

Skills

Communication skills

Customer service

Retail experience

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role