Client Service Associate

Jackson Hewitt - 3451; Ahoskie (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Advancement opportunities

401(k) matching

Tax training

PTIN registration

Flexible schedule

Job summary

Jackson Hewitt - 3451 is seeking a Client Service Associate in a welcoming, customer service-focused environment in North Carolina. You will be the friendly face for clients, ensuring exceptional experiences while actively engaging with customers and supporting appointment activities.

The role emphasizes strong communication, basic computer skills, and a willingness to learn, with opportunities for advancement and ongoing training in tax services.

Qualifications

• Strong interpersonal and communication abilities.
• Experience in fast-paced retail environments is a plus.
• Basic computer proficiency and problem-solving skills.
• Previous customer service or sales experience preferred but not required.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and assist clients through the visit.
• Follow up with past and potential clients to maintain relationships.
• Distribute marketing materials and information to visitors.
• Keep clients engaged during wait times and support office operations.

Skills

Interpersonal skills

Retail experience

Basic computer skills

Customer service experience

Willingness to learn

Job description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Include all health or wellness benefits offered
• Opportunities for advancement within the organization or as a tax pro
• Free tax preparation training and PTIN registration
• Discounted Friends and Family tax returns (terms apply)

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role