Client Service Assistant

Synthetic Resources; Renton (WA); On-site; USD 30,307 - 34,440; Full time

Job summary

Synthetic Resources in Renton, WA is hiring an account executive assistant to support account executives with customer accounts and project execution.

The role involves processing POs, handling production samples and lab dips, and coordinating with clients and vendors. You will help maintain organized production records, prepare shipments, and support marketing sample cards while delivering excellent customer service.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and customer service skills.
• Negotiation and problem-solving abilities.
• Focus on outcomes for personal and company growth.
• Be kind, driven and professional in all interactions.

Responsibilities

• Process POs, change POs, and process returns per policy.
• Enter and file production samples and lab dips.
• Follow up on sample approvals/rejections with clients and vendors.
• Keep colors and production organized and accessible.
• File lab dips for review and ensure QC compliance.
• Prepare packages to send to clients/vendors via courier/mail.
• Create and maintain sample cards for marketing purposes.
• Answer phones professionally and helpfully.

Skills

Communication

Customer service

Negotiation

Problem solving

Outcomes focus

Kind and driven

Flexibility

Adaptability

Lifelong learning

Tools

Microsoft Office

Job description

Job Type: Full-Time

About the Role

We are a textile company that supplies high‑quality fabrics worldwide. We need an account executive assistant to support our account executives in managing customer accounts and executing projects.

Responsibilities

• Process Purchase Orders (POs), change POs, process returns according to established department policies and procedures
• Production sample entry and filing for all production samples/lab dips
• Follow up on all sample approvals and rejections within guidelines with our clients and vendors
• Keep colors and production organized
• Accurately file all lab dips for colors and production samples for review
• Abide by policies set for Quality Control on all production samples
• Once approved or rejected, file production samples accurately and efficiently
• Prepare all packages to send to clients/vendors via courier/mail service
• Cut and file production samples and archive into our production records accurately and with efficiency
• Create and maintain sample cards for our marketing purpose
• Answer phones with professional courtesy and helpfulness in mind

Competencies / Qualifications

• Knowledge of Microsoft Office (Word, Excel, Outlook)
• Effective communication
• Strong customer service skills focused on relationship development
• Negotiation and problem‑solving skills
• Ability to focus on outcomes and results for personal development and company development
• Be kind. Be driven.
• Address everyone with kindness, and focus on outcomes
• Flexibility
• Adaptability
• Always invest in learning, growing, and improving yourself

Compensation

• Commensurate with experience
• $22–$25 per hour

Benefits (Full‑Time Positions)

• Medical, Dental, and Vision available after 90 days probation period
• 401(K) available after 1 year completion of position held in good standing