Account Services Representative

Solo Printing, LLC; Miami (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Solo Printing, LLC in Miami, FL is seeking an Account Services Representative to be the main customer contact and to work closely with the production team to deliver projects.

The role is fast-paced and hands-on, requiring excellent communication, organization, and problem-solving to keep schedules, changes, and requirements on track.

You will maintain customer records, coordinate with production, warehouse and shipping teams, and support daily meetings and process improvements.

Qualifications

• Excellent written and verbal communication
• Strong interpersonal and organizational skills
• 1-3 years of experience in Customer Service
• Experience using Microsoft Office suite of products
• Experience in commercial printing a plus
• Must be fluent in English

Responsibilities

• Communicate daily with customers, account executives, and production teams regarding project status, timelines, changes, and required information
• Gather and verify all job requirements with customers prior to production to ensure accuracy
• Enter detailed job specifications into internal systems and confirm proper scheduling within the production queue
• Coordinate with vendors, production staff, and customers to ensure timely and accurate execution of projects
• Identify and resolve job-related issues by collaborating with internal departments and recommending effective solutions
• Track and reconcile final production runs to ensure accurate documentation for billing purposes
• Participate in daily production meetings and contribute to continuous process improvements
• Maintain and update customer accounts and job records with accurate, current information
• Coordinate with production, warehouse, and shipping teams, as well as carriers, to expedite and track shipments
• Perform additional duties as assigned by the Account Services Manager and Sales team

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service experience

English fluency

Tools

Microsoft Office

Job description

Account Services (Customer Service) / Production

We are looking for a motivated and dynamic Account Services Representative to join our growing team and play a key role in our day-to-day operations.

In this position, you'll be at the center of the action- serving as the primary point of contact for customers while working closely with our production team to bring projects to life. This is a fast-paced, hands-on role where no two days are the same.

We're seeking someone who thrives in a collaborative environment, takes pride in delivering exceptional customer service, and enjoys being part of a team that values efficiency, communication, and results. The ideal candidate is detail-oriented, proactive, and energized by solving problems and keeping projects moving forward.

If you're looking for an opportunity where you can make an immediate impact, grow professionally, and be part of a company that values your contributions, we'd love to hear from you.

Job Responsibilities:

• Communicate daily with customers, account executives, and production teams regarding project status, timelines, changes, and required information
• Gather and verify all job requirements with customers prior to production to ensure accuracy
• Enter detailed job specifications into internal systems and confirm proper scheduling within the production queue
• Coordinate with vendors, production staff, and customers to ensure timely and accurate execution of projects
• Identify and resolve job-related issues by collaborating with internal departments and recommending effective solutions
• Track and reconcile final production runs to ensure accurate documentation for billing purposes
• Participate in daily production meetings and contribute to continuous process improvements
• Maintain and update customer accounts and job records with accurate, current information
• Coordinate with production, warehouse, and shipping teams, as well as carriers, to expedite and track shipments
• Perform additional duties as assigned by the Account Services Manager and Sales team

Skills and Qualifications:

• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• 1-3 years of experience in Customer Service
• Experience using Microsoft Office suite of products
• Experience in commercial printing a plus
• Must be fluent in English

Pay

• Salary Range: $55,000 - $70,000 (Based on experience)