Client Service Associate

Arthur J. Gallagher & Co. (AJG); City of Batavia (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Arthur J. Gallagher & Co. (AJG) is hiring a Client Service Associate to be part of our Commercial team in Batavia, NY. In this role, you will support our clients by assisting with renewals and processing insurance certificates, all while ensuring accuracy and compliance.

We seek someone with a high school diploma or GED and at least one year of relevant experience. The ideal candidate will be skilled in Microsoft Office and possess a collaborative mindset. Join us to make an impact!

Qualifications

• Must have a high school diploma or GED.
• At least 1 year of relevant work experience required.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Support renewal process by providing timely solutions to clients.
• Handle new business applications and prepare proposals.
• Process certificates of insurance and maintain client data.
• Conduct audits to ensure compliance with service standards.

Skills

Client relationship management

Microsoft Office proficiency

Adaptability

Collaboration

Education

High school diploma or GED

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Client Service Associate to join our Commercial team. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

How you'll make an impact

You’ll play a key role in supporting our clients and ensuring their needs are met. From helping with renewals to processing certificates of insurance, you’ll handle important tasks that keep our operations running smoothly. You’ll also collaborate with team members to improve workflows, nurture client relationships, and maintain accurate data. Your work will directly contribute to delivering high‑quality results and meeting compliance standards.

Here’s what you’ll do:

• Contribute to the renewal process by delivering timely and high‑quality solutions to clients.
• Support New Business activity via handling of new business applications, compiling client information, and preparing high quality and accurate proposals for potential clients.
• Process certificates of insurance and ensure all client and policy data is up‑to‑date in Gallagher’s systems.
• Work with your team to improve processes, meet goals, and maintain high productivity standards.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

About You

Here’s what you’ll bring to the role:

• A high school diploma or GED.
• Minimum of 1+ years relevant work experience.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Preferred Qualifications

• An associate’s degree, professional certification, or equivalent training.
• Experience in managing client relationships.