Lodging Client Success & Growth Manager

Clear Destination Inc.; Wichita, Northern (KS, KY); Hybrid; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

PTO offerings

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay Lodging in Wichita, KS seeks a Client Service Account Manager to manage a portfolio of customers, maximize opportunities, and deliver premium customer care. You will report to the Senior Operations Manager and work from an office baseline with formal training provided.

Responsibilities include serving as the primary contact, nurturing relationships, identifying growth options, and ensuring alignment with customer objectives and hotel lodging programs.

Qualifications

• 2–4 years customer service and/or account management experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills across all levels.
• Proficient with MS Office, including Excel.
• Organized, analytical and detail-oriented.
• Ability to work well in a team.

Responsibilities

• Primary point of contact for all matters specific to assigned customers.
• Overseeing daily activities for assigned customers.
• Expand and build long-term relationships with contacts and senior managers.
• Identify growth opportunities within each customer and communicate to a manager.
• Understand objectives and challenges related to savings, rates, rules, and data visibility.
• Develop and propose creative solutions to meet objectives.
• Identify and resolve situations that could lead to attrition or inhibit growth.
• Assist with customer account reviews.
• Conduct detailed customer surveys to uncover needs or issues.
• Identify and secure tax exemptions where applicable.
• Provide feedback to Corpay Lodging Management.
• Complete assigned monthly goals.
• Perform other duties as assigned.

Skills

Customer service

Account management

Excel

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Analytical skills

Team player

Proactive mindset

Tools

MS Office

Job description

Corpay Lodging in Wichita, KS seeks a Client Service Account Manager to manage a portfolio of customers, maximize opportunities, and deliver premium customer care. You will report to the Senior Operations Manager and work from an office baseline with formal training provided.

Responsibilities include serving as the primary contact, nurturing relationships, identifying growth options, and ensuring alignment with customer objectives and hotel lodging programs.