Client Scheduling Representative

Veritext; Tampa (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) with company match

Flexible hybrid or remote work options

Job summary

Veritext is hiring a Client Scheduling Representative (Corporate Services) to be the first point of contact for attorneys and legal professionals. You will schedule depositions, coordinate virtual or in-person sessions, and ensure a seamless client experience with precise details and timely communication.

You’ll work with reporters, agencies, and other vendors, maintaining strong relationships and sharing updates to ensure accurate service delivery.

Qualifications

• Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism.
• Thrives under pressure, loves to solve puzzles.
• Confident juggling timelines, priorities, and multiple clients at once with grace.
• A proactive mindset – if there’s a problem, you’re already solving it.

Responsibilities

• Respond to all client requests via email and/or phone queue timely.
• Resolve issues and/or elevate as needed; collaborate with departments to ensure prompt resolution.
• Proactively track assignment deadlines and communicate delays to stakeholders.

Skills

Customer service

Relationship building

Communication

Tools

Proprietary software

Job description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Scheduling Representative (Corporate Services), you'll be the first point of contact for attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person. You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience. This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks.

What you'll get to do:

• Respond to all client requests received via email and/or phone queue timely
• Resolve issues and/or elevate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
• Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
• Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
• Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

The kind of teammate we’re looking for:

• Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism
• Thrives under pressure, loves to solve puzzles
• Confident juggling timelines, priorities, and multiple clients at once with grace
• A proactive mindset – if there’s a problem, you’re already solving it
• Comfort with technology, including proprietary software
• Clear, professional communication and excellent follow-up etiquette
• A laser-sharp eye for detail and strong organizational skills
• Familiarity with court reporting or legal services is a huge plus

Why You'll Love Working at Veritext

At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

• Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
• 401(k) with company match to help you plan for the future
• Flexible hybrid or remote work options for many roles
• Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
• Earned wage access, giving you the flexibility to access a portion of your pay before payday
• Employee equity and referral programs, because our success is shared
• Robust mental health and wellness resources to help you thrive at work and at home
• Ongoing learning and development opportunities, including training, mentorship, and career growth programs
• A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares

About Veritext

Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.

As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

About This Opportunity

At Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.

Veritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.

We are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact [e-mail].

We look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.