Client Services Representative

Veritext; North Carolina; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Company-paid life and disability 보험

401(k) with company match

Flexible hybrid or remote work options

Paid time off

Tuition reimbursement

Earned wage access

Employee equity and referral programs

Wellness resources

Job summary

Veritext is seeking a Client Services Representative (Corporate Services) to support attorneys and legal teams, handling transcript delivery, issue resolution, and changes. You will manage relationships with reporters, agencies, videographers, and interpreters, ensuring timely and accurate service delivery.

You will be a trusted point of contact, providing responsive, professional support and coordinating with internal teams to exceed client expectations while maintaining high attention to

Qualifications

• 2–4 years of professional experience.
• Familiarity with court reporting or legal services is a huge plus.

Responsibilities

• Build and maintain relationships with reporters, agencies, videographers, interpreters, and other vendors as extensions of the team.
• Respond to client requests via email or phone queue in a timely manner.
• Resolve issues and collaborate with departments to ensure prompt, accurate resolution.
• Track assignment deadlines and communicate delays promptly to stakeholders.
• Update clients about order changes to ensure alignment and timely execution of services.

Skills

Client-centric mindset

Excellent follow-up etiquette

Problem solving under pressure

Proactive mindset

Time management

Adaptability

Job description

At Veritext, we focus on the details – so legal teams can focus on the case.

Role Overview:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (Corporate Services), you’ll be the go‑to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow‑through, attention to detail, and making sure nothing slips through the cracks, this is your moment.

What you’ll get to do:

• Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
• Respond to all client requests received via email and/or phone queue timely
• Resolve issues and/or escape as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
• Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
• Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

The kind of teammate we’re looking for:

• Client‑centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
• Deliver responsive, solutions‑oriented service quickly and kindly in a clear, professional manner with excellent follow‑up etiquette
• Bold thinker – you thrive under pressure and love to solve tough problems in creative ways
• A proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it
• Confident juggling timelines, priorities, and multiple clients at once with grace
• Adaptable, open to ongoing change and collaboration
• A laser‑sharp eye for detail and strong organizational skills
• Comfort with technology, including proprietary software
• 2‑4 years of professional experience, familiarity with court reporting or legal services is a huge plus

Why You’ll Love Working at Veritext

At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

• Competitive compensation, comprehensive medical, dental, and vision coverage, plus company‑paid life and disability insurance
• 401(k) with company match to help you plan for the future
• Flexible hybrid or remote work options for many roles
• Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work‑life benefits
• Earned wage access, giving you the flexibility to access a portion of your pay before payday
• Employee equity and referral programs, because our success is shared
• Robust mental health and wellness resources to help you thrive at work and at home
• Ongoing learning and development opportunities, including training, mentorship, and career growth programs
• A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares

About Veritext

Veritext is the industry leader in technology‑enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry‑leading expertise, exceptional service, and a nationwide network of professionals.

As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

About This Opportunity

At Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.

Veritext is proud to be an Equal Opportunity Employer and a participant in E‑Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I‑9.

We are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact [e-mail].

We look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.