Client Services Representative

Veritext; Dallas (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work structure

Competitive compensation

Medical, dental & vision

Paid time off

401(k) with match

Professional development

Employee referral program

Job summary

Veritext, the global leader in court reporting and litigation support, seeks a Client Services Representative (Texas-Central) to partner with attorneys and legal teams after deposition. You will manage transcript delivery, troubleshoot issues, and ensure client expectations are exceeded.

You’ll build strong relationships with reporters, agencies, videographers and other vendors, respond promptly to requests, track deadlines, and communicate updates to ensure timely, accurate service.

Qualifications

• Client-centric mindset with the ability to build loyal relationships.
• Clear, professional communication and excellent follow-up etiquette.
• Bold thinker who thrives under pressure and solves problems creatively.
• Proactive mindset, anticipating needs and solving issues.
• Juggling timelines and multiple clients with grace.
• Adaptable and collaborative amid change.
• Detail-oriented with strong organizational skills.
• Comfort with technology and proprietary software.
• 2–4 years of professional experience; familiarity with court reporting or legal services a plus.

Responsibilities

• Build and maintain relationships with reporters, agencies, videographers, interpreters and vendors.
• Respond to client requests promptly via email and phone queues.
• Resolve issues and coordinate with departments for timely resolution.
• Proactively track deadlines and communicate potential delays to stakeholders.
• Update partners on order changes to ensure timely, accurate service.

Skills

Client-centric mindset

Relationship building

Communication skills

Problem solving

Proactive mindset

Time management

Adaptability

Attention to detail

Technical proficiency

Tools

Proprietary software

Job description

At Veritext, we focus on the details - so legal teams can focus on the case.

Role Overview:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (Texas-Central), you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.

What you'll get to do:

• Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
• Respond to all client requests received via email and/or phone queue timely
• Resolve issues and/or escape as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
• Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
• Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

The kind of teammate we’re looking for:

• Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
• Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette
• Bold thinker - you thrive under pressure and love to solve tough problems in creative ways
• A proactive mindset - you anticipate needs before they arise and if there’s a problem, you’re already solving it
• Confident juggling timelines, priorities, and multiple clients at once with grace
• Adaptable, open to ongoing change and collaboration
• A laser-sharp eye for detail and strong organizational skills
• Comfort with technology, including proprietary software
• 2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus

What’s in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits - to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week - because work should be rewarding and fun!

About Veritext

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence.For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.