Client Scheduling & Care Coordination Specialist

Maxim Healthcare Services, Inc.; City of Rochester (NY); On-site; USD 64,747,000 - 70,258,000; Full time

Benefits offered by this job

Weekly paychecks

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Maxim Healthcare Services, Inc. is seeking a proactive Client Coordinator to serve as a vital link between clients, patients, and caregivers in an office-based setting in Rochester, NY. The role emphasizes scheduling accuracy, relationship-building, and adherence to contracts and compliance.

You will coordinate and confirm schedules, maintain caregiver availability, and collaborate with internal teams to meet staffing needs while delivering strong customer service and support.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.

Responsibilities

• Build strong relationships with clients and caregivers to understand scheduling needs
• Coordinate and confirm schedules, ensuring alignment with availability and preferences
• Maintain accurate records of caregiver availability, correspondence, and assignments
• Ensure all placements meet compliance and contract requirements
• Collaborate with internal teams to address staffing needs and client satisfaction
• Support business development through effective communication and coordination

Skills

Verbal communication

Written communication

Organization

Planning

Problem-solving

Teamwork

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Internet

Email

Job description

Maxim Healthcare Services, Inc. is seeking a proactive Client Coordinator to serve as a vital link between clients, patients, and caregivers in an office-based setting in Rochester, NY. The role emphasizes scheduling accuracy, relationship-building, and adherence to contracts and compliance.

You will coordinate and confirm schedules, maintain caregiver availability, and collaborate with internal teams to meet staffing needs while delivering strong customer service and support.