Client Support & Solutions Consultant

Hope’s Global Getaways; South Carolina; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Beginner onboarding and training

Ongoing team guidance

Supplier and destination education

Professional development resources

Travel discounts and benefits

Supportive virtual team environment

Job summary

Hope’s Global Getaways is seeking organized, solution-minded individuals to join our remote team as Client Support & Solutions Consultants. You will help clients navigate vacation-planning needs by researching options, coordinating arrangements, and providing dependable support when questions or changes arise.

Training, supplier education, and continued support are provided. This is a remote, independent opportunity with flexible scheduling and pathways for professional development.

Qualifications

• Excellent written and verbal communication with clients.
• Solution-oriented approach to travel planning and questions.
• Strong organization and keen attention to detail in scheduling.
• Ability to work independently and manage multiple client requests.
• Proactive problem-solving and timely follow-ups with suppliers.
• Comfort with researching options and explaining choices.
• Good time management and self-motivation for remote work.
• Basic computer skills and reliable internet access.
• Must be 18+ and reside in qualifying regions (US/UK/Spain/Australia/Mexico).

Responsibilities

• Speak with clients to understand destinations, dates, budget, and preferences.
• Research resorts, hotels, cruises, transport, tours, and other services.
• Compare options, identify practical solutions, and coordinate arrangements.
• Organize reservation details, confirmations, and itineraries.
• Provide ongoing support with routine questions and updates.
• Review information for accuracy, monitor deadlines, and maintain records.

Skills

Strong written and verbal comms

Solution-oriented mindset

Organization & attention to detail

Independent work capability

Proactive problem-solving

Research skills

Time management

Self-motivation

Basic computer proficiency

Reliable internet access

Age 18+

Qualifying regions residency

Job description

About the Opportunity

We are seeking organized, solution-minded individuals to join our remote team as Client Support & Solutions Consultants. In this role, you will help clients navigate vacation-planning needs by researching appropriate options, coordinating requested arrangements, and providing dependable support when questions or changes arise.

This opportunity is ideal for individuals who enjoy customer interaction, problem-solving, research, and managing responsibilities independently. Previous travel-industry experience is not required. Training, supplier education, and continued support are provided.

Independent Work Structure

This is a remote, independent opportunity rather than a traditional hourly or salaried employee position. You will have flexibility in managing your schedule while taking responsibility for client communication, follow-up, organization, continued learning, and relationship-building.

Individuals who succeed in this role are proactive, dependable, comfortable working independently, and willing to take ownership of their client relationships while using the tools and resources provided.

What You'll Do

• Speak with clients to understand their preferred destinations, travel dates, budget, interests, priorities, and individual concerns.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services through approved supplier resources.
• Help clients compare available choices, identify practical solutions, and coordinate selected arrangements.
• Organize reservation information, confirmations, schedules, itinerary details, and other important trip materials.
• Provide ongoing support by answering routine questions, sharing updates, following up on outstanding items, and assisting with standard booking adjustments.
• Review information for accuracy, monitor important deadlines, maintain organized records, and continue developing destination and supplier knowledge.

What You'll Have Access To

• Fully remote work with flexible scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development and skill-building resources
• Opportunities to strengthen client service, communication, research, organization, and problem-solving skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, helpful, and solution-oriented approach
• Strong organization and attention to detail
• Comfortable researching information and explaining available options
• Effective problem-solving and follow-up abilities
• Ability to manage multiple client needs and deadlines independently
• Willingness to learn supplier systems, digital platforms, and new processes
• Dependable, adaptable, and comfortable taking initiative
• Self-motivated and capable of working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions