Client Solutions Representative

Hopesglobalgetaways; Oregon; Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Independent opportunity

Onboarding and training

Professional development opportunities

Travel discounts

Job summary

Hopesglobalgetaways is seeking dependable, solution-focused individuals to join our remote team as Client Solutions Representative. In this role, you will support clients with vacation planning by researching suitable options, helping coordinate requested services, and providing clear guidance throughout the process.

This opportunity is a good fit for individuals who enjoy assisting others, solving problems, managing details, and working independently.

Qualifications

• Strong written and verbal communication skills.
• Professional and solution-oriented approach.
• Good organization and attention to detail.
• Comfortable researching and comparing options online.
• Strong follow-up and problem-solving abilities.
• Ability to manage multiple client requests and priorities.
• Self-motivated and comfortable working independently.
• Willingness to learn digital tools and supplier platforms.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.

Responsibilities

• Gather client information including destination interests, travel dates, budgets, preferences, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review available choices and coordinate selected services through approved supplier resources.
• Keep confirmations, reservation details, schedules, and itinerary information organized.
• Respond to routine questions, provide updates, follow up on outstanding items, and assist with standard changes when needed.
• Maintain accurate client records and continue building destination and supplier knowledge.

Skills

Strong written and verbal comms

Solution-oriented

Organized and detail-oriented

Research and compare options online

Follow-up and problem-solving

Multi-task management

Self-motivated and independent

Willingness to learn digital tools

Basic computer literacy and internet

18+ years old

Job description

Overview Role

We are seeking dependable, solution-focused individuals to join our remote team as Client Solutions Representative. In this role, you will support clients with vacation planning by researching suitable options, helping coordinate requested services, and providing clear guidance throughout the process.This opportunity is a good fit for individuals who enjoy assisting others, solving problems, managing details, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Gather client information including destination interests, travel dates, budgets, preferences, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review available choices and coordinate selected services through approved supplier resources.
• Keep confirmations, reservation details, schedules, and itinerary information organized.
• Respond to routine questions, provide updates, follow up on outstanding items, and assist with standard changes when needed.
• Maintain accurate client records and continue building destination and supplier knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Professional and solution-oriented approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and problem-solving abilities
• Ability to manage multiple client requests and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying countries