Client Relationship & Service Associate

City National Bank; West Hollywood (CA); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) company matching

Tuition Reimbursement and upskilling

Time Away benefits (vacation, sick,vol

Fertility benefits and health programs

Career Mobility support

Colleague Resource Groups

Job summary

City National Bank in West Hollywood, CA is seeking a Relationship Associate - PBB to assist clients with daily banking needs and cross-sell CNB products. You will handle banking transactions, provide exemplary service, and support branch operations while maintaining regulatory compliance.

Responsibilities include opening new accounts, addressing client inquiries, and collaborating with sales partners to strengthen client relationships.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of cash handling experience.
• Minimum 1 year of basic computer experience (e.g. Word, Excel, Outlook).

Responsibilities

• Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.
• Functions as part of a cohesive unit to service client transactions and uphold the operational integrity of the branch per management and policy, including cash handling responsibilities.
• Fully functional in delivering all components related to new accounts, including account maintenance, service requests, and risk management; identifies cross-sell opportunities of CNB products and services.
• Supports sales colleagues to build and maintain branch client relationships; collaborates with business partners to deliver solutions and maximize profitability.
• Interacts professionally with all levels of Bank personnel and clients to ensure quality client service and compliance with policies and regulations.

Skills

Customer service

Cash handling

Basic computer skills

Tools

Microsoft Word

Excel

Outlook

Job description

City National Bank in West Hollywood, CA is seeking a Relationship Associate - PBB to assist clients with daily banking needs and cross-sell CNB products. You will handle banking transactions, provide exemplary service, and support branch operations while maintaining regulatory compliance.

Responsibilities include opening new accounts, addressing client inquiries, and collaborating with sales partners to strengthen client relationships.