Account Manager

Triad Technologies, LLC; Brecksville (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Triad Technologies, LLC is seeking an Account Manager to manage client relationships, drive sales, and provide technical expertise for solutions. The role is full-time, Monday through Friday, with responsibilities spanning prospecting, product demonstrations, and post-sales support.

You will collaborate with engineering, inside sales, and product teams to deliver tailored solutions, analyze market data for opportunities, and negotiate pricing in line with company policies.

Qualifications

• Bachelor's or 2-year technical degree in Engineering, Business, or related field preferred.
• 5+ years of experience in technical sales or account management preferred.
• Strong technical aptitude to understand and explain complex solutions.
• Proven track record of achieving/exceeding sales targets.
• Excellent communication, organization, negotiation, and presentation skills.
• Ability to build and maintain long-term customer relationships.
• Proficiency in CRM software such as RubberTree, Salesforce, Microsoft Office, and Power BI.
• Willingness to travel to meet clients.
• Ability to read technical documents (spec sheets, engineered drawings).

Responsibilities

• Develop and maintain strong relationships with existing clients.
• Identify and develop prospective customers.
• Manage the entire sales cycle from prospecting to closing.
• Provide tailored solutions through technical knowledge and sales expertise.
• Conduct product demonstrations and presentations.
• Collaborate with engineering, inside sales, and product teams to ensure optimal solutions.
• Lead analysis of customer/market data to identify opportunities for growth.
• Coordinate with vendors on pricing, training, and onsite support.
• Negotiate contracts and pricing aligned with policy.
• Stay updated on industry trends and competitors.
• Provide post-sales support and ensure customer satisfaction.
• Use CRM to track performance, forecasts, and activities.

Skills

Technical sales

Customer relationships

Communication

Negotiation

Presentation

Problem solving

Travel readiness

Reading technical documents

Education

Bachelor's or 2-year technical degree

Tools

CRM (RubberTree)

Salesforce

Microsoft Office

Power BI

Job description

The Account Manager is responsible for managing client relationships, driving sales, and providing technical expertise to support customers in selecting the right solutions. This is a full-time position, M - F.

• Develop and maintain strong relationships with existing clients.
• Identify and develop prospective customers.
• Manage the entire sales cycle from prospecting to closing opportunities.
• Identify customer needs and provide tailored solutions through technical knowledge and sales expertise.
• Conduct product demonstrations and presentations to showcase value propositions.
• Collaborate with engineering, inside sales, and product teams to ensure optimal solutions are provided.
• Lead the efforts to analyze customer/market data to identify business opportunities that drive sales and margin growth.
• Collaborate with vendors to ensure customer specific pricing, vendor training, and onsite support.
• Negotiate contracts and pricing agreements in alignment with company policies and goals.
• Stay updated on industry trends, competitor offerings, and emerging technologies.
• Provide post-sales support and ensure customer satisfaction.
• Use CRM to track and report sales performance, forecasts, and key account activities.
• Other duties as assigned.

Qualifications

• Bachelor's or 2 Year Technical degree in Engineering, Business, or a related field preferred.
• 5+ years of experience in technical sales, account management, or a related role preferred.
• Strong technical aptitude with the ability to understand and explain complex solutions.
• Proven track record of achieving or exceeding sales targets.
• Excellent communication, organization, negotiation, and presentation skills.
• Ability to build and maintain long-term customer relationships.
• Proficiency in CRM software such as RubberTree, SalesForce, Microsoft Office Suite, and Power BI.
• Desire and ability to acquire and apply new knowledge of the industry.
• Highly driven and self-motivated with strong problem-solving skills.
• Ability to travel as needed to meet with clients.
• Ability to read technical documents such as spec sheets, engineered drawings, etc.