Client Relationship Manager - Catering Services

Placements24; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Professional development

Prestigious catering provider

Job summary

Placements24 is seeking a dedicated Client Relationship Manager to serve a diverse catering clientele remotely, supporting the Queenstown region. You will be the primary point of contact, understanding client requirements, offering tailored solutions, and ensuring seamless event execution.

In this role, you will collaborate with internal culinary and operations teams, manage contracts and invoicing, and maintain accurate CRM records while delivering exceptional client experiences from inquiry to

Qualifications

• Proven experience in client relationship management, account management, or sales in hospitality/catering.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities with meticulous attention to detail.
• Ability to work independently and manage time remotely.
• Proficiency with CRM software and virtual communication tools.
• Passion for delivering outstanding client experiences.

Responsibilities

• Develop and nurture relationships with catering clients.
• Be the main client contact, resolve inquiries promptly.
• Understand client needs to propose tailored catering solutions.
• Oversee client experience from inquiry to post-event follow-up.
• Collaborate with culinary and operations teams to ensure flawless service.
• Manage contracts, invoicing, and CRM records.

Skills

Client relationship management

Account management

Sales experience

Communication skills

Organizational skills

Remote work

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and personable Client Relationship Manager to serve their diverse clientele in the catering sector, operating remotely and supporting the Queenstown region. This role is pivotal in building and maintaining strong, long-lasting relationships with corporate and private clients, ensuring their catering needs are consistently met with exceptional service. You will be the primary point of contact, understanding client requirements, offering tailored solutions, and ensuring seamless event execution. This position requires excellent communication, organizational skills, and a deep commitment to client satisfaction within a remote work environment.

Key Responsibilities

• Develop and nurture strong relationships with existing and prospective catering clients.
• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Understand client needs and preferences to propose customized catering solutions and packages.
• Oversee the client experience from initial inquiry through to post-event follow-up.
• Collaborate effectively with internal culinary and operations teams to ensure flawless service delivery.
• Manage client contracts, invoicing, and maintain accurate client records in the CRM system.

Requirements

• Proven experience in client relationship management, account management, or sales within the hospitality/catering industry.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational abilities and meticulous attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with CRM software and virtual communication tools.
• A passion for customer service and delivering outstanding client experiences.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote working arrangement, providing flexibility and work-life balance.
• Opportunity to work with a prestigious catering provider.
• Professional development and career advancement opportunities.
• Be part of a supportive team dedicated to client success.