Client Relationship Banker

Truist Financial Corporation; Shillington (Berks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k plan

Paid vacation and sick time

Paid holidays

Job summary

Truist Financial Corporation in Berks County, PA is hiring a front-line teller to deliver a distinctive client experience, handle both complex and standard transactions, and educate customers on digital banking options.

The role emphasizes relationship building, teamwork, and adherence to policies, with availability for weekends or extended hours. Prior teller or client service experience is valued.

Qualifications

• High school diploma or equivalent required.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and branch automation software.
• Ability to multi-task under time constraints.
• Proficiency in Microsoft Office.
• Ability to travel to accommodate temporary staffing needs and may include weekends/extended hours.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiles, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure Truist expertise and solutions for clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies; stay informed of changes to ensure compliance.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects.

Skills

Interpersonal communication

Client relationship building

Multi-tasking

Microsoft Office

Branch automation software

Education

High school diploma or equivalent

Tools

Branch automation software

Microsoft Office

Job description

Truist Financial Corporation in Berks County, PA is hiring a front-line teller to deliver a distinctive client experience, handle both complex and standard transactions, and educate customers on digital banking options.

The role emphasizes relationship building, teamwork, and adherence to policies, with availability for weekends or extended hours. Prior teller or client service experience is valued.