Client Experience Banking Specialist

Truist Wealth; Williamsport (Lycoming County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Job summary

Truist Wealth in Williamsport, PA, is hiring for a Regular full-time teller/client service role. You will handle transactions, advise on digital banking, and engage clients to uncover financial needs, contributing to a seamless customer experience. Flexibility for extended hours and travel may be required.

The position emphasizes relationship building, cross-selling opportunities, and adherence to internal controls while delivering a high standard of service.

Qualifications

• High school diploma or equivalent education required.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software skills for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications incl. Microsoft Office.

Responsibilities

• Provide a distinctive client experience by engaging clients and handling transactions.
• Educate clients on digital self-service solutions (ATMs, Online/Mobile).
• Support sales by outbound calls and identifying client needs or referrals.
• Understand Integrated Relationship Management (IRM) to deliver Truist solutions.
• Participate in Retail Community Bank Leadership routines and training.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist Wealth in Williamsport, PA, is hiring for a Regular full-time teller/client service role. You will handle transactions, advise on digital banking, and engage clients to uncover financial needs, contributing to a seamless customer experience. Flexibility for extended hours and travel may be required.

The position emphasizes relationship building, cross-selling opportunities, and adherence to internal controls while delivering a high standard of service.