Client Relations Officer

Placements24; Riverton (UT); Hybrid; USD 15,000 - 22,000; Full time

Job summary

Placements24 is seeking a proactive Client Relations Officer for a hybrid role based in Upington. The role focuses on building strong relationships with a portfolio of clients, addressing inquiries, and delivering tailored support to enhance client satisfaction.

You will serve as the main liaison, coordinate with internal teams, and gather feedback to drive service improvements. This position blends remote work with essential in-office collaboration to support client success.

Qualifications

• Proven experience in client relations.

Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Act as the main point of contact for client inquiries, concerns, and requests.
• Proactively identify client needs and provide tailored solutions and support.
• Address and resolve client issues efficiently, ensuring high levels of satisfaction.
• Coordinate with internal teams to ensure seamless service delivery for clients.
• Gather client feedback to inform service improvements and strategies.

Skills

Client relations

Job description

About the Role

Our client is looking for a proactive Client Relations Officer to join their team in Upington. This role is crucial for building and maintaining strong, long-lasting relationships with clients by ensuring their needs are met and their experiences are positive. You will act as a primary liaison, addressing inquiries, resolving issues, and providing support that fosters client loyalty. This hybrid position allows for flexibility, combining remote work with essential in-office collaboration to best serve our clients and support team dynamics. Your dedication to client success will be paramount in this role.

Key Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Act as the main point of contact for client inquiries, concerns, and requests.
• Proactively identify client needs and provide tailored solutions and support.
• Address and resolve client issues efficiently, ensuring high levels of satisfaction.
• Coordinate with internal teams to ensure seamless service delivery for clients.
• Gather client feedback to inform service improvements and strategies.

Requirements

• Proven experience in client relations ,