Client Support Representative - Remote Options - WhatJobs Direct

Placements24; Riverton (UT); Remote; USD 7,300 - 11,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for career advancement

Ongoing training and development

Employee discounts

Supportive team environment

Medical aid and retirement fund

Job summary

Placements24 in Upington, Northern Cape, ZA, is seeking a Client Support Representative to join its customer service team. You will respond to inquiries via phone, email, and live chat, provide product and policy information, and resolve issues to ensure smooth transactions.

You will document interactions in the CRM, escalate unresolved items, assist with training new staff, and collaborate with colleagues to improve the customer experience.

Qualifications

• Prior experience in customer service, preferably e-commerce or retail.
• Excellent English verbal and written communication.
• Proficiency with CRM software and basic computer apps.
• Able to multitask, prioritize, and work in a fast-paced setting.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information on products, orders, and policies.
• Troubleshoot and resolve complaints and issues efficiently.
• Process orders, returns, and exchanges per procedures.
• Record customer interactions in the CRM and escalate when needed.
• Collaborate with team and other departments to ensure seamless support.
• Assist in training new customer service representatives.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, a growing e-commerce platform, is seeking a Client Support Representative to join their customer service team. This role is primarily based in our **Upington, Northern Cape, ZA** office, offering a professional and collaborative work environment. You will be instrumental in assisting customers with their inquiries, resolving issues, and ensuring a smooth transaction process. We are looking for dedicated individuals with excellent communication skills and a strong commitment to customer satisfaction. The ability to multitask and manage inquiries effectively is essential. This position plays a key role in maintaining our client's reputation for outstanding customer care. The ideal candidate is detail-oriented, possesses strong problem-solving abilities, and thrives in a dynamic retail setting. This is an excellent opportunity for career advancement within the customer service sector. This role is based in **Upington, Northern Cape, ZA**.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information on products, services, order status, and company policies.
• Troubleshoot and resolve customer complaints and issues efficiently.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to supervisors or relevant departments for resolution.
• Identify opportunities to improve the customer experience and service processes.
• Collaborate with team members and other departments to ensure seamless customer support.
• Assist with training new customer service representatives as needed.

Requirements

• Previous experience in customer service, preferably in e-commerce or retail.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency in using CRM software and basic computer applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High school diploma or equivalent.
• Demonstrated problem-solving abilities and a proactive approach.
• Must be able to work from the office in **Upington, Northern Cape, ZA**.

Benefits

• Competitive salary.
• Opportunities for career advancement and professional growth.
• Access to ongoing training and development programs.
• Employee discounts on platform products.
• A supportive and team-oriented work environment.
• Medical aid and retirement fund options.