Client Services Specialist — Lab Diagnostics Support

Eurofins Clinical Diagnostics; Centennial (WY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid vacation

Dental & vision

Job summary

Eurofins Scientific is seeking a Client Service Specialist to join our US operations. The role focuses on delivering courteous client support, managing SSRs from intake to resolution, and coordinating orders and reports with internal teams.

Preferred candidates have 2–4 years of customer service experience, strong written and verbal communication, and proficiency with common office software. This is a full-time, first-shift position offering comprehensive benefits.

Qualifications

• High school diploma or GED is required.
• Associate's or bachelor's degree in a related field is preferred.
• 2–4 years of customer service experience and strong communication skills.

Responsibilities

• Manage inbound and outbound client calls and emails to address questions and service needs.
• Use active listening to confirm and document client information accurately.
• Serve as primary contact for assigned clients with courteous, responsive support.
• Establish and maintain positive client relationships by understanding their needs.
• Address routine inquiries; escalate complex issues as needed.
• Provide basic technical or product support within established guidelines.
• Manage SSRs from intake through resolution and ensure proper documentation.
• Monitor SSR response times and follow up for timely closures.
• Coordinate with testing departments to support order workflows and reporting.
• Assist with requisition updates, archive workflows, and LabVantage updates.
• Maintain complete client interaction documentation and follow-ups.
• Escalate issues to senior staff per protocol and communicate feedback internally.

Skills

Customer service

Communication skills

Time management

Multi-tasking

Team collaboration

Excel

Word

PowerPoint

Outlook

LabVantage

Education

High school diploma or GED

Associate's or Bachelor's degree in related field

Tools

LabVantage

Job description

Eurofins Scientific is seeking a Client Service Specialist to join our US operations. The role focuses on delivering courteous client support, managing SSRs from intake to resolution, and coordinating orders and reports with internal teams.

Preferred candidates have 2–4 years of customer service experience, strong written and verbal communication, and proficiency with common office software. This is a full-time, first-shift position offering comprehensive benefits.