Client Services Specialist – Scientific Support & Case Mgmt

Eurofins Clinical Diagnostics; Centennial (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA Clinical Diagnostics seeks a Client Service Specialist to manage inbound/outbound client inquiries and SSRs, ensuring accurate documentation and timely resolution. You will coordinate orders, reports, and communications across testing departments while maintaining QA‑compliant records and client relationships.

We value strong communication, Excel proficiency, and the ability to multitask in a regulated lab environment; compensation is hourly with full-time benefits and a supportive

Qualifications

• High school diploma or GED required; science-related degree preferred.
• 2–4 years of customer service experience in a controlled, quality‑driven environment.
• Strong communication skills and ability to multi‑task within QA systems.

Responsibilities

• Handle inbound/outbound client calls and emails, delivering courteous, accurate support.
• Manage SSRs from intake to resolution and ensure clear documentation before testing.
• Coordinate with testing departments on orders, reports, and SLA goals.
• Maintain client accounts and LabVantage updates with precise records.
• Escalate complex issues per protocol and support process improvements.

Skills

Customer service

Communication

Time management

Team collaboration

Excel

Documentation

Education

High school diploma

Associate's or bachelor's degree in biology or chemistry

Tools

LabVantage

Excel

Word

PowerPoint

Outlook

Job description

Eurofins USA Clinical Diagnostics seeks a Client Service Specialist to manage inbound/outbound client inquiries and SSRs, ensuring accurate documentation and timely resolution. You will coordinate orders, reports, and communications across testing departments while maintaining QA‑compliant records and client relationships.

We value strong communication, Excel proficiency, and the ability to multitask in a regulated lab environment; compensation is hourly with full-time benefits and a supportive