Client Services Representative

Forummolding; Watertown (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Forum Contract Manufacturing is seeking a dependable Client Service Representative to support our customers and internal teams through the order and manufacturing process. You will serve as a key contact, ensuring clear communication, accurate information, and timely follow-up.

The ideal candidate excels at building customer relationships, solving problems, and managing multiple priorities in a fast-paced manufacturing environment.

Qualifications

• Excellent communicator who builds customer relationships.
• Strong multitasking abilities and attention to detail.
• Professional and friendly when communicating with customers.
• Able to manage deadlines and time-sensitive requests.
• Independent worker who also collaborates in a team.
• Willingness to learn new systems and terminology.

Responsibilities

• Serve as main point of contact between customers and internal teams.
• Support customers throughout the order and manufacturing process.
• Ensure clear communication, accurate information, and timely follow-up.
• Help solve problems and manage multiple priorities.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Time management

Job description

Client Service Representative

Forum Contract Manufacturing is seeking a dependable, organized, and customer-focused Client Service Representative to support our customers and internal teams throughout the order and manufacturing process. This position serves as an important point of contact between Forum and our customers, helping ensure clear communication, accurate information, and timely follow-up.

The ideal candidate is an excellent communicator who enjoys building customer relationships, solving problems, managing multiple priorities, and working closely with a team in a fast-paced manufacturing environment.

We are looking for someone who is:

• Hard-working, dependable, and accountable
• Customer-focused and committed to providing excellent service
• A strong communicator who is comfortable interacting by phone, email, and in person
• Professional, friendly, and confident when communicating with customers
• Highly organized and able to manage multiple customers, orders, and priorities
• Detail-oriented with a strong focus on accuracy
• Comfortable working with deadlines and time-sensitive requests
• Proactive about following up and keeping customers informed
• Able to identify problems and work toward practical solutions
• Comfortable asking questions and seeking assistance when needed
• Able to work independently while also working effectively as part of a team
• Adaptable and willing to learn new systems, processes, and manufacturing terminology
• Motivated by providing a positive customer experience