Client Relations & Operations Lead

K2 Services; Houston (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Opensity Solutions in Houston, TX seeks a Client Relations Supervisor to serve as the daily support liaison between the client and the company, ensuring timely resolution of issues and driving service improvements.

You will supervise office operations, lead staff, manage meeting rooms, and provide tours and visitor coordination, with a focus on client satisfaction and operational excellence.

Qualifications

• 2-3 years’ experience in a client-facing/service environment.
• Strong technical skills with Microsoft Office, Google Docs and AV equipment.
• Able to stand for extended periods and work in a fast-paced setting.

Responsibilities

• Serve as the daily support liaison between the client and Opensity Solutions, resolving issues promptly.
• Drive service enhancements and maintain high customer satisfaction.
• Monitor client portfolios against targets and metrics including revenue and compliance.
• Produce weekly reports and participate in leadership discussions.
• Oversee front-desk and meeting room coordination, visitor management, and site readiness.

Skills

Client relations

Communication

Multitasking

Professional demeanor

Time management

Leadership

Tools

Microsoft Office Suite

Google Docs

Audio/Visual equipment

Job description

Opensity Solutions in Houston, TX seeks a Client Relations Supervisor to serve as the daily support liaison between the client and the company, ensuring timely resolution of issues and driving service improvements.

You will supervise office operations, lead staff, manage meeting rooms, and provide tours and visitor coordination, with a focus on client satisfaction and operational excellence.