Onsite Client Services & Operations Lead

K2 Services; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Opensity seeks a Site Manager to oversee daily operations at our on-site support center. You will lead a team, manage client interactions, and ensure exceptional service while driving efficiency and staff development.

Responsibilities include recruiting and hiring staff, scheduling, reporting, and maintaining high standards of ethics and client satisfaction. Strong communication and leadership are essential.

Qualifications

• High School Diploma or equivalent; Associate Degree preferred.
• Experience in a client service oriented field, preferably professional office services.
• Detail oriented with strong verbal and written communication skills to resolve complaints.
• Strong initiative; ability to work independently with minimal direct supervision.
• Working knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

• Serves as the principal liaison between Opensity, the client’s administration and the site employees.
• Provides excellent client white glove customer service to all end-users at the site.
• Provides onsite leadership with the Opensity team, and encourages staff development in their careers.
• Continuously looks for opportunities to increase the efficiency of our on-site operations.
• Seeks opportunities to increase our capabilities and makes recommendations to the key contact.
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client.
• Recruits and interviews potential Opensity candidates for available positions at the site.
• Hires, trains, manages, and evaluates all personnel assigned to the site.
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.
• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports.
• Displays high ethical standard, integrity, work ethic, and loyalty.
• Possesses excellent oral and written communication skills.
• Capable of handling high volume and demanding client project environments

Skills

Management experience

Client service

Communication

Leadership

Attention to detail

Education

High School Diploma or equivalent

Associate Degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Opensity seeks a Site Manager to oversee daily operations at our on-site support center. You will lead a team, manage client interactions, and ensure exceptional service while driving efficiency and staff development.

Responsibilities include recruiting and hiring staff, scheduling, reporting, and maintaining high standards of ethics and client satisfaction. Strong communication and leadership are essential.