Client Relations & Office Operations Lead

K2 Services; Houston (TX); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions in Houston seeks a Client Relations Manager to lead all office services, conference operations, catering, and workplace hospitality programs for meetings and executive functions.

You will oversee day-to-day operations, budgets, vendor partnerships, and a team of up to 10, ensuring service quality, client satisfaction, and smooth execution across the Houston, Austin, and San Antonio offices, while coordinating with Baton Rouge sites.

Qualifications

• 3–5 years of experience in office services, hospitality, or workplace operations.
• Previous leadership or supervisory experience preferred.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs.
• Maintain a professional, organized, and client-ready environment at all times.
• Participate in leadership discussions, providing updates on performance, challenges, and opportunities.
• Develop and maintain processes and procedures to support efficient service delivery.
• Monitor performance metrics and service levels, identifying opportunities for improvement.
• Maintain and update operational documentation and playbooks.
• Build and maintain strong client relationships through consistent communication and service delivery.
• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality.

Skills

Office management

Leadership

Communication

Operations

Hospitality

Tools

Microsoft Office

Job description

Opensity Solutions in Houston seeks a Client Relations Manager to lead all office services, conference operations, catering, and workplace hospitality programs for meetings and executive functions.

You will oversee day-to-day operations, budgets, vendor partnerships, and a team of up to 10, ensuring service quality, client satisfaction, and smooth execution across the Houston, Austin, and San Antonio offices, while coordinating with Baton Rouge sites.