Client Relations Manager

Global Business Transformation Solutions, LLC (GBTS); Houston (TX); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Client Relations Manager to lead all office services, conference operations, catering, and hospitality programs in Houston. You will manage a team of up to 10, drive service excellence, and partner with client leadership to ensure exceptional experiences for meetings and events.

Reporting to the Central Region Client Relations Director, you will oversee day-to-day client operations across Houston and nearby offices, while optimizing budgets, vendor partnerships,

Qualifications

• 3–5 years of experience in office services, hospitality, or workplace operations.
• Leadership or supervisory experience preferred.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for client relationships and daily operations.
• Maintain a professional, organized, and client-ready environment.
• Lead and coach a team to deliver high-quality service.
• Develop and maintain processes to support efficient service delivery.
• Monitor performance metrics and drive continuous improvement.
• Oversee meeting and conference room operations and space management.
• Coordinate mail and print services and support project activities.
• Partner with internal teams on employee engagement and retention initiatives.

Skills

Office operations

Leadership

Communication

Multi-tasking

Tools

Microsoft Office

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Client Relations Manager is responsible for leading all office services, conference services, catering operations, and hospitality programs. This role oversees day-to-day operations, manages client and stakeholder relationships, and ensures the delivery of exceptional service for meetings, events, executive functions, and workplace hospitality initiatives. The Manager leads a team of up to 10 employees, drives operational excellence, manages budgets and vendor partnerships, monitors performance metrics, and implements continuous improvement strategies to enhance the overall client and employee experience. This position serves as a key partner to client leadership, ensuring service quality, client satisfaction, and the successful execution of workplace and hospitality services.

Reporting to the Central Region Client Relations Director, is accountable for day-to-day client operations, targets, and metrics of the Houston, Austin, San Antonio office and coordinating the operational activities for Baton Rouge, New Orleans, Shreveport offices. Location: Houston Office Onsite: Office Full-Time Hours: Monday - Friday, 7am start

Roles & Responsibilities

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
• Maintain a professional, organized, and client-ready environment at all times
• Participate in leadership discussions, providing updates on performance, challenges, and opportunities
• Develop and maintain processes and procedures to support efficient service delivery
• Monitor performance metrics and service levels, identifying opportunities for improvement
• Maintain and update operational documentation and playbooks
• Build and maintain strong client relationships through consistent communication and service delivery
• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
• Address concerns and service requests promptly, ensuring resolution and follow-up
• Oversee meeting and conference room operations, including setup, coordination, and space management
• Monitor room usage and ensure spaces are properly maintained and ready for use
• Support mail and print services as needed, ensuring accuracy and timely completion
• Assist with project coordination, including tracking progress, timelines, and deliverables
• Lead, develop, and manage team performance, providing coaching and feedback
• Support hiring, training, and employee engagement initiatives
• Partner with internal teams to address employee-related matters and support retention
• Participate in training and development to strengthen leadership and operational performance

Knowledge, Skills & Attributes

• 3–5 years of experience in office services, hospitality, or workplace operations
• Previous leadership or supervisory experience preferred
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and workplace system
• Strong attention to detail and organizational skills

Qualifications

• Client-focused mindset
• Leadership and accountability
• Operational efficiency
• Problem-solving and decision-making

The Compensation range for this role is $65,000 - 68,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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