Client Relations & Insurance Support Specialist

Myfcagent; Nebraska; Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

401(k)

Training & development

Hourly pay plus commission/bonus

Growth potential/Advancement within my

Job summary

Matt Kirkendall State Farm Agency in Falls City, NE is seeking a Customer Relations Representative to build client relationships, answer questions, and guide customers through insurance options in a full-time role.

You will deliver prompt, accurate customer service, collaborate with team members, and help anticipate community needs while growing your career in a supportive office environment.

Qualifications

• Customer-focused service with strong communication.
• Ability to anticipate customer needs and provide accurate information.
• Team-oriented with proactive problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

Matt Kirkendall State Farm Agency in Falls City, NE is seeking a Customer Relations Representative to build client relationships, answer questions, and guide customers through insurance options in a full-time role.

You will deliver prompt, accurate customer service, collaborate with team members, and help anticipate community needs while growing your career in a supportive office environment.