Client Relations & Insurance Advisor — Growth & Bonuses

Myfcagent; Falls City (NE); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Advancement opportunities

Paid time off

Training & development

401(k)

Résumé du poste

Matt Kirkendall State Farm Agency is seeking a Customer Relations Representative dedicated to delivering exceptional service and accurate information to community members. You will respond to inquiries about insurance options, policy changes, and billing, while building lasting relationships and supporting agency growth.

You thrive on clear communication, empathy, and problem-solving, with opportunities for internal advancement and a supportive team environment that values service excellence and

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsabilités

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Connaissances

Customer service

Empathy

Communication skills

Problem-solving

Description du poste

Matt Kirkendall State Farm Agency is seeking a Customer Relations Representative dedicated to delivering exceptional service and accurate information to community members. You will respond to inquiries about insurance options, policy changes, and billing, while building lasting relationships and supporting agency growth.

You thrive on clear communication, empathy, and problem-solving, with opportunities for internal advancement and a supportive team environment that values service excellence and