Customer Relations Representative - State Farm Agent Team Member

Myfcagent; Nebraska; Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

401(k)

Training & development

Hourly pay plus commission/bonus

Growth potential/Advancement within my

Job summary

Matt Kirkendall State Farm Agency in Falls City, NE is seeking a Customer Relations Representative to build client relationships, answer questions, and guide customers through insurance options in a full-time role.

You will deliver prompt, accurate customer service, collaborate with team members, and help anticipate community needs while growing your career in a supportive office environment.

Qualifications

• Customer-focused service with strong communication.
• Ability to anticipate customer needs and provide accurate information.
• Team-oriented with proactive problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Falls City - NE

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• 401(k)
• Training & development
• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Role Description

As a Customer Relations Representative with Matt Kirkendall State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none

Compensation $16.00 - $19.00 per hour