Customer Relations Representative - State Farm Agent Team Member

Myfcagent; Falls City (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Paid time off

Training & development

401(k)

Job summary

Matt Kirkendall State Farm Agency is seeking a Customer Relations Representative dedicated to delivering exceptional service and accurate information to community members. You will respond to inquiries about insurance options, policy changes, and billing, while building lasting relationships and supporting agency growth.

You thrive on clear communication, empathy, and problem-solving, with opportunities for internal advancement and a supportive team environment that values service excellence and

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Empathy

Communication skills

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ROLE DESCRIPTION:

As a Customer Relations Representative with Matt Kirkendall State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience