Customer Relations & Insurance Support Specialist

State Farm; Merrifield (VA); Vor Ort; USD 38.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Health benefits

Valuable career-building experience

Zusammenfassung

State Farm is seeking a Customer Relations Representative - State Farm Agent Team Member in Merrifield to deliver exceptional client experiences and support the growth of a local insurance agency. You will resolve inquiries, coordinate with agency staff, and anticipate community needs, with potential internal growth for sales-minded candidates.

The role emphasizes customer focus, empathy, and proactive communication to assist clients with insurance options, coverage changes, and billing

Qualifikationen

• Excellent customer service skills and empathy in interactions.
• Ability to understand customer needs and anticipate questions.
• Strong verbal and written communication with team members.
• Proactive in problem-solving.

Aufgaben

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Kenntnisse

Dedicated to customer service

Relate to customers

Excellent communication

Proactive problem-solving

Jobbeschreibung

State Farm is seeking a Customer Relations Representative - State Farm Agent Team Member in Merrifield to deliver exceptional client experiences and support the growth of a local insurance agency. You will resolve inquiries, coordinate with agency staff, and anticipate community needs, with potential internal growth for sales-minded candidates.

The role emphasizes customer focus, empathy, and proactive communication to assist clients with insurance options, coverage changes, and billing