Client Relations & Growth Manager

Asplundh; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Asplundh is seeking a Client Manager to foster strong relationships with executive and operational stakeholders. You will coordinate with production staff to deliver services safely and efficiently, and own client communications throughout the life of each account.

You will review SLAs, monitor quality and financials, and look for opportunities to grow contract value. Travel to client sites and after-hours events may be required.

Qualifications

• 3–5 years of experience in operations, customer service, or related field.
• Willingness to travel to client sites and attend after-hours events.
• Ability to assess SLAs, quality, and financial performance.
• Strong organizational and communication abilities.
• Confidentiality and professional demeanor.

Responsibilities

• Maintain relationships with client organizations and meet service expectations.
• Develop account-specific strategies and monitor profitability.
• Escalate client concerns and coordinate with customer service.
• Conduct regular business reviews with clients and production teams.
• Identify opportunities for new business within client portfolios.
• Coordinate project handoffs from Sales to Operations.
• Ensure clear communication plans and timely billing.
• Collaborate with management to meet branch sales goals.

Skills

Interpersonal skills

Conflict resolution

Communication

Project coordination

Analytical thinking

Education

Bachelor’s degree in business or related field

High school diploma or GED

Job description

Asplundh is seeking a Client Manager to foster strong relationships with executive and operational stakeholders. You will coordinate with production staff to deliver services safely and efficiently, and own client communications throughout the life of each account.

You will review SLAs, monitor quality and financials, and look for opportunities to grow contract value. Travel to client sites and after-hours events may be required.