Client Relations & Care Coordinator

Maxim Healthcare Services, Inc.; Overland Park (KS); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Weekly paychecks

Health, dental, vision, and life

401(k) with company match

Employee discounts

Training & mentorship

Career advancement

Job summary

Maxim Healthcare, Inc. is seeking a compassionate Client Relations Specialist in Kansas City, KS. The role supports clients, patients, and caregivers, monitors care programs, and delivers exceptional customer service.

This position offers $21.00 per hour with a potential $2,000 annual bonus, weekly pay, and comprehensive benefits. Strong communication, organization, and bilingual skills are valued to ensure accurate information and reliable coordination.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams).
• Spanish language proficiency preferred; English proficiency required.

Responsibilities

• Maintain confidentiality of program participants.
• Complete consumer admissions/intakes as directed.
• Ensure client services are authorized and communicated to clients and caregivers.
• Manage referrals and maintain communication with clients and Case Managers.
• Provide timely updates to Case Managers and internal teams.
• Assist with time reporting issues and operational support.
• Notify leadership and payor sources of concerns, including fraud or misuse.
• Complete monthly customer service calls and maintain consumer records and budgets.
• Collaborate with Field Support team on hiring updates and compliance requirements.
• Assist with managing participant budgets and processing vendor payments and payroll.
• Support onboarding of participants and Direct Service Workers by making connect calls and tracking candidates.

Skills

Communication skills

Organizational skills

MS Office

Spanish proficiency

Education

High school diploma or equivalent

Tools

Microsoft Teams

Job description

Maxim Healthcare, Inc. is seeking a compassionate Client Relations Specialist in Kansas City, KS. The role supports clients, patients, and caregivers, monitors care programs, and delivers exceptional customer service.

This position offers $21.00 per hour with a potential $2,000 annual bonus, weekly pay, and comprehensive benefits. Strong communication, organization, and bilingual skills are valued to ensure accurate information and reliable coordination.