Client Care & Relations Specialist

Maxim Healthcare; Sacramento (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Weekly paychecks

Comprehensive benefits

401(k) with company matching

Employee discounts

Career advancement

Training & mentorship

Job summary

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service. Based in Sacramento, CA, this position offers competitive pay, comprehensive benefits, and opportunities for career growth within a supportive organization.

You will maintain records, coordinate with Case Managers, and ensure timely communications and

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Must meet all federal, state, and local requirements.
• Energetic, self-motivated, and adaptable in a dynamic environment.
• Strong organizational, planning, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams).
• Spanish language proficiency preferred.
• English language proficiency required.

Responsibilities

• Maintain confidentiality of program participants.
• Complete consumer admissions/intakes as directed.
• Ensure client services are authorized and communicated to clients and caregivers.
• Manage referrals and maintain communication with clients and Case Managers.
• Provide timely updates to Case Managers and internal teams.
• Assist with time reporting issues and operational support.
• Notify leadership and payor sources of concerns, including fraud or misuse.
• Complete quarterly customer service calls and attend service planning meetings.
• Maintain accurate consumer records.
• Support Field Support Team with onboarding and compliance tracking.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Time management

Adaptability

Spanish proficiency

English proficiency

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service. Based in Sacramento, CA, this position offers competitive pay, comprehensive benefits, and opportunities for career growth within a supportive organization.

You will maintain records, coordinate with Case Managers, and ensure timely communications and