Client Care & Relations Specialist

Maxim Healthcare; Orange (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision, and life insur

401(k) with company match

Paid time off

Annual bonus potential

Employee discounts

Job summary

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service. You will be joining a team that values confidentiality, accuracy, and strong communication, with growth opportunities and structured onboarding.

The role offers competitive pay, comprehensive benefits, and a supportive environment within the healthcare

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Must meet all federal, state, and local requirements.
• Energetic, self-motivated, and adaptable in a dynamic environment.
• Strong organizational, planning, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams).
• Vietnamese language proficiency preferred.
• English language proficiency required.

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Skills

Communication

Organizational skills

Problem solving

Teamwork

Vietnamese language

English language

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite (Word, Excel, Teams)

Job description

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service. You will be joining a team that values confidentiality, accuracy, and strong communication, with growth opportunities and structured onboarding.

The role offers competitive pay, comprehensive benefits, and a supportive environment within the healthcare