Client Relations Specialist

Maxim Healthcare Services, Inc.; Overland Park (KS); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Weekly paychecks

Health, dental, vision, and life

401(k) with company match

Employee discounts

Training & mentorship

Career advancement

Job summary

Maxim Healthcare, Inc. is seeking a compassionate Client Relations Specialist in Kansas City, KS. The role supports clients, patients, and caregivers, monitors care programs, and delivers exceptional customer service.

This position offers $21.00 per hour with a potential $2,000 annual bonus, weekly pay, and comprehensive benefits. Strong communication, organization, and bilingual skills are valued to ensure accurate information and reliable coordination.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams).
• Spanish language proficiency preferred; English proficiency required.

Responsibilities

• Maintain confidentiality of program participants.
• Complete consumer admissions/intakes as directed.
• Ensure client services are authorized and communicated to clients and caregivers.
• Manage referrals and maintain communication with clients and Case Managers.
• Provide timely updates to Case Managers and internal teams.
• Assist with time reporting issues and operational support.
• Notify leadership and payor sources of concerns, including fraud or misuse.
• Complete monthly customer service calls and maintain consumer records and budgets.
• Collaborate with Field Support team on hiring updates and compliance requirements.
• Assist with managing participant budgets and processing vendor payments and payroll.
• Support onboarding of participants and Direct Service Workers by making connect calls and tracking candidates.

Skills

Communication skills

Organizational skills

MS Office

Spanish proficiency

Education

High school diploma or equivalent

Tools

Microsoft Teams

Job description

Client Relations Specialist
Location: Kansas City, KS
Hourly Rate: $21.00 per hour + $2,000 Annual Bonus Potential

Support Clients. Strengthen Care. Grow Your Career.

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service.

Why You’ll Love This Role:

• Competitive Pay & Weekly Paychecks: Reliable compensation you can count on
• Comprehensive Benefits: Health, dental, vision, and life insurance
• Retirement Planning: 401(k) savings plan with company matching
• Employee Discounts: Access to hundreds of nationwide vendor discounts
• Recognition & Rewards: Be celebrated through our awards and recognition programs
• Career Advancement: Opportunities to grow within a supportive organization
• Training & Mentorship: Benefit from structured onboarding and ongoing development

Key Responsibilities:

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete monthly customer service calls and maintain consumer records and budgets
• Collaborate with Field Support team on hiring updates and compliance requirements
• Assist with managing participant budgets and processing vendor payments and payroll
• Support onboarding of participants and Direct Service Workers by making connect calls and tracking candidates

Qualifications:

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Spanish language proficiency preferred
• English language proficiency required

Be the Voice of Care and Connection
If you’re ready to make a meaningful impact by supporting clients and caregivers with empathy and precision, we’d love to hear from you.

Maxim Benefits:

Health and Wellness

• Medical/Prescription
• Dental
• Vision
• Health Advocacy (company paid if enrolled Medical)
• Health Advocate Employee Assistance Program

Retirement and Financial Security:

• Employee Assistance Program
• Health Savings Account
• 401(k) + Company Match
• Profit Sharing
• Short and Long Term Disability
• Primary Caregiver Leave
• Parental Leave
• Life and Basic Accidental Death & Dismemberment Insurance
• Voluntary Group Life Insurance and Supplemental Accidental Insurance
• Hospital Expense Protection Plan
• Critical Illness Insurance
• Dependent Care Flexible Spending Account
• Home and Auto Insurance discounts
• Pet Insurance and Legal benefits

Lifestyle Benefits:

• Paid Time Off and Company Paid Holidays
• Transportation Benefits
• Educational Assistance Program
• College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.