Bilingual Client Relations Specialist - Healthcare Support

Maxim Healthcare Services, Inc.; San Jose (CA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision, and life_insur

401(k) with company matching

Employee discounts

Recognition & Rewards

Career advancement

Training & mentorship

Job summary

Maxim Healthcare Services, Inc. in San Jose, CA is seeking a Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service.

The role offers competitive hourly pay in the $25.00–$27.00 range, plus a $2,000 annual bonus potential. The company provides comprehensive benefits, including health, dental, vision, life insurance, a 401(k) with company matching, and opportunities for career

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Must meet all federal, state, and local requirements.
• Energetic, self-motivated, and adaptable in a dynamic environment.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Skills

Verbal & written communication

Organizational skills

Problem solving

MS Office (Word, Excel, Teams)

Vietnamese language

English language

Education

High school diploma or equivalent

Job description

Maxim Healthcare Services, Inc. in San Jose, CA is seeking a Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service.

The role offers competitive hourly pay in the $25.00–$27.00 range, plus a $2,000 annual bonus potential. The company provides comprehensive benefits, including health, dental, vision, life insurance, a 401(k) with company matching, and opportunities for career