Client Relations Specialist

Maxim Healthcare; San Jose (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Weekly pay

401(k) plan

Vendor discounts

Recognition program

Career growth

Training program

Job summary

Maxim Healthcare is seeking a compassionate Client Relations Specialist to support clients, patients, and caregivers in monitoring care and delivering exceptional customer service. The role emphasizes confidentiality, timely communications, and coordination with Case Managers in a fast-paced environment.

Qualified candidates will have a high school diploma, English and Vietnamese proficiency, and strong organizational skills.

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Vietnamese language proficiency required
• English language proficiency required

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Skills

Customer service

Multilingual language skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Teams

Job description

• Comprehensive Benefits: Health, dental, vision, and life insurance

Location: San Jose, CA

Hourly Rate: $25.00 – $27.00 per hour + $2,000 Annual Bonus Potential

Support Clients. Strengthen Care. Grow Your Career.

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service.

Why You’ll Love This Role

• Competitive Pay & Weekly Paychecks: Reliable compensation you can count on
• Comprehensive Benefits: Health, dental, vision, and life insurance
• Retirement Planning: 401(k) savings plan with company matching
• Employee Discounts: Access to hundreds of nationwide vendor discounts
• Recognition & Rewards: Be celebrated through our awards and recognition programs
• Career Advancement: Opportunities to grow within a supportive organization
• Training & Mentorship: Benefit from structured onboarding and ongoing development

Key Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Vietnamese language proficiency required
• English language proficiency required

Be the Voice of Care and Connection

Maxim Benefits

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement And Financial Security

Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

• Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.