Client Relations and Account Manager

AlphaGraphics of Greenway Plaza; Charleston (SC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics seeks a Client Relations and Account Manager to grow center sales and support staff with client projects. You will lead the apparel product line, upsell, and maintain positive client experiences across accounts.

You will use CRM and MIS tools to manage communications, pricing, and billing, while collaborating with Customer Service, marketing, and production teams. On-site role in Charleston, SC with competitive salary and benefits.

Qualifications

• Account management experience is preferred but not required.
• Strong written and verbal communication skills.
• Professional appearance and decorum.
• Excellent organization and time management.
• Ability to upsell and cross-sell when opportunities arise.
• Knowledge of MIS and order entry processes is a plus.

Responsibilities

• Increase center sales and support staff and clients with projects.
• Lead efforts in the new apparel product line.
• Provide customers with clear benefits of products and services.
• Prepare timely, professional job estimates and price accuracy.
• Routinely resolve inquiries and complaints; ensure positive experience.
• Maintain pricing strategies and customer billing procedures.
• Manage customer relationships through CRM and MIS tools.
• Update client database and assist marketing and inside production as needed.
• Follow up inbound leads and marketing campaigns; inform customers of progress.

Skills

Account management

Analytical skills

Written communication

Verbal communication

Professional appearance

Time management

Customer experience

Tools

CRM

MIS systems

Job description

Benefits

• Free uniforms
• Health insurance
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

As a Client Relations and Account Manager at AlphaGraphics, your primary role will be to increase the center’s overall sales and support the staff and client with projects. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. Also, leading efforts in our new apparel product line.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using "Job Analysis" questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Client Relations and Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists on the Customer Service team
• Assists in updating the client database
• Assists marketing functions and inside production when requested
• Follows up and manages Inbound Leads
• Works on estimates with lead estimator
• Follows up on targeted marketing campaigns
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM and MIS tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists in implementing sales and marketing related to the Apparel line of products

Client Relations And Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of graphics and prepress a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Compensation: $40,000.00 - $70,000.00 per year

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!