Client Payroll & HRIS Operations Specialist

Vensure; Troy (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Life insurance and more

Job summary

Vensure is seeking a Service Operations Specialist to support payroll, tax, HRIS, and account management workflows for assigned clients. You’ll ensure accurate payroll processing, resolve issues, and coordinate user setups and system training.

This role requires strong communication, data analysis, and collaboration with internal teams; on-site presence is essential for secure access and hands-on support. Responsibilities include leading client meetings, processing payroll per regulations,

Qualifications

• High school diploma or equivalent combination of experience, skills, education required.
• 1-2 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with systems such as PRISM preferred but not required.

Responsibilities

• Act as the main point of contact for assigned clients, providing guidance, troubleshooting support, and timely responses to inquiries.
• Coordinate user setup and deliver training for client-facing systems including payroll platforms, reporting tools, HRIS, and service portals.
• Maintain proactive client touchpoints to reinforce strong working relationships and support retention efforts.
• Lead or participate in client meetings to discuss escalations, system needs, or service opportunities.
• Manage and elevate client issues through documented processes, including submitting cases to internal departments for resolution.
• Process payroll accurately and timely in accordance with federal, state, and local regulations as well as company policies.
• Pull and manage new hire imports, timesheet files, and other payroll inputs to ensure accurate pay calculations.
• Review payroll data for accuracy and address discrepancies prior to final submission.
• Calculate pay changes, status adjustments, and terminated employee final pay while following applicable laws.
• Assist with off-cycle payrolls, manual checks, and payroll adjustments with proper documentation.
• Assist clients with state tax account registration requirements, provide education on payroll tax questions, and gather required account credentials.
• Maintain and update HRIS employee records, including new hires, terminations, status changes, and I-9 management
• Coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery.
• Provide technical support and troubleshooting for HRIS or payroll system-related issues for clients and employees.
• Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement in activities.

Skills

Payroll processing

HRIS

Customer service

Data analysis

Communication

Training

Education

High school diploma or equivalent

Tools

Microsoft Office

PRISM

Payroll platforms

Job description

Vensure is seeking a Service Operations Specialist to support payroll, tax, HRIS, and account management workflows for assigned clients. You’ll ensure accurate payroll processing, resolve issues, and coordinate user setups and system training.

This role requires strong communication, data analysis, and collaboration with internal teams; on-site presence is essential for secure access and hands-on support. Responsibilities include leading client meetings, processing payroll per regulations,