Client Partner

New York Technology Partners; Minneapolis (MN); On-site; USD 180,000 - 300,000; Full time

Job summary

Tata Consultancy Services in Minneapolis invites a Senior Client Partner to lead sales growth and new customer acquisitions across LOBs. You will oversee relationships at VP and CXO levels, align delivery with revenue targets, and drive customer and employee satisfaction.

You will coordinate with global delivery teams, manage multi-time-zone engagements, upsell and cross-sell services in Digital, Data & Analytics, AI, and Cloud, and guide the account through quarterly reviews and RFP responses.

Qualifications

• Minimum of 13 years of professional experience.
• Experience driving growth in a global delivery model.
• Proven track record of leading sales and farming in a leadership role.
• Experience in Healthcare, preferably Payer, Digital, Data, and AI.
• Ability to present at senior/executive levels and navigate large organizations.
• Ability to collaborate across service lines and time zones.
• Based in Minneapolis with willingness to travel in the U.S.

Responsibilities

• Define the long-term account plan with responsible Lines of Business and KPIs.
• Stakeholder management - build relationships at VP and CXO levels.
• Accountable for targets in revenue growth, bookings, margins, and satisfaction.
• Upsell and cross-sell service lines such as Digital, Data, AI, and Cloud.
• Lead weekly/monthly/quarterly reviews of pipeline and performance.
• Define and execute marketing plans for the account.
• Build alliance partnerships relevant to the account.
• Lead teams in generating opportunities and RFP responses.
• Manage escalation to ensure delivery commitments are met.
• Identify future leaders and mentor team members.
• Manage delivery via engagement reviews with customers and delivery leads.
• Interact with supplier relationships for contracts, invoices, and payments.

Skills

Account growth

Leadership

Stakeholder management

Executive communication

Cross-functional collaboration

Global delivery

Healthcare domain

Payer

Travel readiness

Job description

The Client Partner is accountable for sales growth, new customer acquisition within the account, customer satisfaction, and employee satisfaction. Sales and delivery teams across the lines of business (LOBs) will report to the Client Partner.

Key Responsibilities

• Define the long-term approach/plan for the account (responsible Lines of Business) and execute the plan with quarterly and monthly KPIs.
• Stakeholder management - build and manage client relationships at the VP and CXO levels.
• Accountable for quantified targets for revenue growth, order booking, operating margin, customer satisfaction, and employee satisfaction.
• Work closely with customer-side decision makers to upsell and cross-sell service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), and Infrastructure and Cloud.
• Drive sales and demand generation/capture through rigorous weekly, monthly, quarterly, and annual reviews of pipeline and performance against plan.
• Define and execute the LOB-specific marketing plan for building new relationships and elevating the TCS brand.
• Build alliance partnerships relevant to the account (responsible LOB).
• Lead teams in generating opportunities and presenting proposals, including proactive proposals and responses to RFPs/RFIs.
• Manage and escalation, when necessary, to ensure resource fulfillment meets revenue and delivery commitments.
• Identify and groom team members into future leaders within the account and beyond.
• Manage delivery through scheduled engagement reviews between customers and delivery leaders.
• Interact with the supplier relationship team within the customer organization and maintain a smooth flow of contracts, invoices, and payments.

Qualifications

• Minimum of 13 years of professional experience
• Experience driving rapid account growth and working within a global delivery model.
• Prior experience in sales and growing an existing account (farming) in a leadership role is required.
• Experience in Healthcare, preferably Payer, Digital, Data, and AI.
• Ability to present at senior and executive levels and navigate multiple layers of the customer organization.
• Ability to work with teams across various service lines and functions and across multiple time zones.
• Ability to effectively lead and collaborate with diverse, globally distributed teams.
• Be based in Minneapolis and willing to travel to different client locations in the U.S